Class Manager studio software has recently announced some software updates and changes, but there seems to be some confusion around how these will affect Australian studio owners.
Here, Dance Informa went straight to the source to answer all your studio software FAQs.
What happened on the 1st of July?
“On the 1st of July, Class Manager released its new product (New Class Manager). Classic Class Manager (our previous software) will still be available for existing customers to use.”
How much is New Class Manager?
“New Class Manager is free to use. We only charge a small percentage fee per online payment taken.”
Can I still access my Classic Class Manager Account?
“Yes, you can still use your existing account and have access to everything including support from our amazing team. You can login to Classic Class Manager at https://app.classmanager.com/login.”
Will you still be maintaining Classic Class Manager?
“We will continue to support Classic Class Manager but we do not plan to add any major new features.”
When will I have to switch to New Class Manager?
“Class Manager Classic will remain available and supported for your upcoming seasons:
- The Northern hemisphere (UK, USA, and Canada) will be supported until June/July 2026;
- The Southern hemisphere (Australia and New Zealand) will be supported until end of 2026.
There’s no need to switch right away. You can continue using Classic for your next full season.”
How do I move to New Class Manager?
“We are currently working on a ‘1-click’ button that will automatically move your classes, customers and transaction data from Classic Class Manager to New Class Manager.
This button will be in Classic Class Manager once some core features are available in New Class Manager. For example, for those customers who offer direct debit, we wouldn’t want to provide the 1-click option until this is available.
If you want to move before the 1-click button is available to take advantage of the improved billing features in New Class Manager (e.g. Monthly Billing), you will need to re-create your seasons and we can manually move families, students and staff into New Class Manager (we will not be able to move transactions).
However, once you move over to New Class Manager you won’t be able to return to the Classic version.”
Will I have to use Stripe?
“All new users of new Class Manager will have to give an option to their customers to pay with credit card. We started with one method to prove that we could make class enrolments and billing flexible for studios but easy to use for their customers.
The positive feedback now means that we are working on enabling additional pricing and payment options (including direct debit and bank transfer). We are aware that there are some Classic Class Manager customers who may want to continue with manual payments (e.g. cash and check) outside of the system, and we will work with them over the coming weeks to find a great solution for them.”
What are the card charges in New Class Manager?
“As mentioned above, New Class Manager does not require a monthly subscription. We have increased the % we take on every transaction, by a very small amount (~0.2%), which allows us to remove the subscription cost.
We think this is fairer as studios won’t be paying a monthly fee when they aren’t receiving any class fees and importantly, a large majority of our customers will be paying less for New Class Manager than they did with Classic Class Manager.
You can see the rate for credit card payments (including Stripe) at classmanager.com/prices.”
Just head to Classmanager.com for more information on Class Manager.
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